RLo Salon Policy

 

 

Cancellations:

If you need to cancel or reschedule an appointment, we ask you that you kindly give us 24 hours notice. Less than 24 hours notice could result in cancellations fees or preventing you from scheduling future services at our salon.

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Late Policy:

Our scheduling is designed to provide adequate time to complete your services.  As a courtesy to our guest, we ask that you arrive 15 min in advance of your appointment. Late arrivals will be accommodated or rescheduled at the discretion of our management team. Late guest may also be liable for a late fee due to added time for service providers schedule.

Gratuities:

Tips cannot be added to credit card processing

Children:

All children under the age of 13 must be accompanied by an adult, while services are rendered (no exceptions)

Securing your Reservation:

All appointments require a credit card number in order to secure your reservation. Credit cards will not be charged unless appointment is missed or cancelled before 24 hour notice.

Refunds:

Gift cards are non refundable.

Hair care item are fully refundable if unopened.

Services that are refunded will result in terminating any future appointments with our salon company

Donation Gift cards

All donated gift cards obtained through raffles do have an expiration date. We are not able to accept these after noted expiration date.

Plastic gift cards purchased through our salon company however never expire.

Credit Card

Guests paying with a credit card will be subjected to pay a convenience fee of 3% of bill

 

Thank you,

Management